ServiceNow, once again, has been recognized as a Leader in the 2024 Gartner Magic Quadrant for the CRM, Customer Engagement Center. This report offers an unbiased, third-party evaluation of Customer Engagement Center (CEC) vendors, providing valuable insights for organizations seeking to optimize their customer service processes through CEC applications.
The 2024 Gartner Magic QuadrantTM for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, 11 December 2024. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartnerâs research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
